- SHIPPING CHARGES
All orders will ship via Fed-Ex ground unless special arragements are made
or the item is too large and needs to ship via trucking freight. Shipping charges are: $0-65.00 $15.00, $66.00-250.00 $20.00, Over $250.00 8% of total invoice
- SALES POLICY
All sales of merchandise will be charged to your credit card at the date the order is placed.
- EXCHANGES AND RETURNS
Prior to the return of any merchandise, authorization must be obtained from Revival. Upon approval, the customer should ship the merchandise in its original shipping package to 14 W. Main Ave., Spokane, WA. 99201. The product must be returned freight prepaid, a charge will be added for any missing parts. The return of merchandise will be charged a 30% restocking fee.
- ORDERING TIME FRAME
Because there are so many variables in fixture design (length, finish, etc.) we will build your fixtures upon receipt of your order. So please allow 1-3 weeks for construction and 2-10 days for shipping. We ship UPS ground unless otherwise specified. If a part shortage prevents us from starting your project immediately, we’ll call and discuss the new time frame to see if it’s acceptable to you. You will be charged only when we begin construction on your fixture.
- CUSTOM ORDERS
Because of the bewildering array of fixtures and finishes, we will build your lights upon receipt of your order. This gives us the flexibility to modify many designs to suit you needs; different lengths, widths, mounting of sloped ceilings, installing switches, all can be accommodated and usually for only a modest price increase. Ask us for a quote for any modifications. Of course, if any changes result in a fixture being so unique we can’t sell it to anyone else if you change your mind, the fixture is considered non returnable.
Most sconces and many ceiling fixtures can have switches installed if you need them. Please consult us, and expect this to add $10 to the price. Additional modifications such as cords off of sconces and “swag” ceiling fixtures can also be accommodated.
- SLOPED CEILINGS
Most fixtures that are rod or chain hung can be adapted to hang from a vaulted ceiling. Please be sure to mention this to us when ordering. The additional charge will run from $5 to $15 depending on the fixture design.
- UL APPROVAL
Most of our reproduction fixtures can be UL listed. Underwriters Laboratories, Inc. is a nationally recognized safety-testing agency that develops and regulates standards for lighting devices. In some cases UL listing involves practices and materials that differ somewhat from earlier practices. On fixtures that include loop to connections (which is quite a few) or chain, we prefer the appearance of the old-fashioned cloth covered wire over the plastic wire and shiny copper ground wire required by a UL listing. Fixtures with no exposed wiring will be sent with a UL label affixed. On those with exposed wiring, the choice is yours. If you prefer the small increase in safety, or are required to have a UL label, request a UL listing on the order form and we will wire accordingly.
- CEILING FIXTURE LENGTHS
Here are the rules of thumb: For lights that will be walked under, 80″ from the floor works well. 72″ from the floor over counters and breakfast bars is reasonable, and 66″ from the floor over a dining room table is common. Take the appropriate number and subtract it from your ceiling height, and you will have the overall length of the fixture, which is what we need from you.
Of course, these are guidelines from which you can deviate to suit your taste. And we’re happy to consult with you if you wish.
- GIFT CERTIFICATES
Our lights make a wonderful gift for anyone that loves old homes, or appreciates the detail and design of an earlier time. And personal taste is a large factor in the final choice. So, if you wish to help someone you care for illuminate their life but would like to allow them to decide what’s most attractive, our gift certificates are just the ticket. They are available in any denomination, and we’ll send it out with your name proudly displayed as donor.